Privacy Policy

Who we are

This service is operated by Piero Vigil, an independent provider doing business as Ansora, based in Lima, Peru. You can reach us at hello@meetansora.com.

What we collect

When your AI receptionist answers a call on your behalf, we process the information the caller provides during that conversation. Typically this includes:

• Caller name and callback phone number
• Service address and the nature of the request
• Appointment date and time, when one is booked
• Call audio recording, transcript, and a written summary
• Call metadata such as time, duration, and outcome

We also process the account information you give us as a client, such as your business name, contact details, and billing information.

How we use it

We use call data solely to deliver the service to you: answering calls, booking appointments into your calendar or CRM, sending confirmation messages, and giving you reporting in your client portal. We also use aggregated, de-identified information to improve the quality of the service. We do not sell personal information, and we do not use your callers' data for advertising.

Who processes it

We rely on a small number of subprocessors to run the service. Each one is bound by its own data protection commitments:

• Retell AI — voice conversation and call recording
• Supabase — database and file storage for call records
• Vercel — hosting of the client portal and this website
• Zoho — email notifications to you about your calls
• Google — calendar scheduling, where connected

How long we keep it

Call recordings and transcripts are retained for approximately 90 days and then deleted, unless you ask us in writing to keep them longer or a legal obligation requires it. Appointment and contact records are kept for the life of your account. On termination, we delete or return your data within 30 days on request.

Security

Data is encrypted in transit and at rest. Each client's records are isolated at the database level so one client can never access another client's calls or customers. Access by our staff is limited to what is needed to operate and support the service.

Your rights and your callers' rights

Depending on where you or your callers live, you may have the right to access, correct, delete, or restrict the use of personal information, and to receive a copy of it. Requests can be sent to hello@meetansora.com and we will respond within the period required by applicable law. As the business receiving the calls, you are responsible for handling requests from your own customers, and we will support you in doing so.

Children

The service is not directed at children and we do not knowingly collect information from them.

Changes

We may update this policy. If a change is material, we will notify you before it takes effect. This version is dated July 25, 2026.